CONTACT US

Use the below to get in touch with us. We to hear from our new friends.

33 University Ave
Toronto, ON, M5J 2S7
Canada

(647)444-5966

Returns

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RETURN POLICY

We really hope you love your LittleBigWords® products. If you are not entirely happy with your purchase,
please notify us immediately. Please note, unfortunately we cannot refund the postage and you will
have to pay for the return postage. For all returns and refunds please obtain a proof of postage certificate
from your Post Office as we cannot refund products damaged or lost in transit. If you notice that your
order is damaged, please do not accept the package and contact us straight away. Alternatively please
photograph the damaged packaging, or send it back to us so we can see what went wrong. We will
examine the returned Product and will notify you of your refund via e-mail within a reasonable period
of time. We will usually process the refund due to you as soon as possible and, in any case, within
30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the
price of the products in full. We will usually refund any money received from you using the same method
originally used by you to pay for your purchase. This provision does not affect your statutory rights
as a consumer.


DAMAGED PRODUCTS

We pack our orders with the greatest care, however once an order has been mailed, sometimes mishandling
does occur. In the event that an order arrives damaged, our policy is to offer an immediate reshipment.
We will ask for a photo to show us the damage so we can follow up with the postal service directly.
We recommend you inspect your Products as soon as they arrive. It is important when returning products
that you obtain a proof of postage as we cannot refund items lost in transit.